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Terms of Service

Version
2026.08.19
Last updated
Effective
Operator
Dioartis Grup SRL · IDNO 1011600003727

These Terms form the contract for WebFundament services. By creating an account or ordering, you agree to them. English is the contractual language.

1. Parties

These Terms are between you (the customer) and Dioartis Grup SRL (IDNO 1011600003727), MD-2020, mun. Chișinău, str. Calea Orheiului 109/3, Republic of Moldova, trading as WebFundament at webfundament.com and clients.webfundament.com.

Notices: support@webfundament.com. Abuse: abuse@webfundament.com.

2. Order of documents

If documents conflict, this order applies (highest first): (1) a signed written addendum or custom SLA for your account; (2) your order / WHMCS service description; (3) these Terms; (4) Acceptable Use Policy; (5) Refund Policy; (6) Backup Policy; (7) Domain Terms; (8) Professional Services Terms or Tools Terms where those services are used; (9) Privacy Policy / DPA as applicable to personal data.

3. Services

  • Shared / web hosting
  • VPS hosting
  • Reseller hosting
  • Domain registration, transfer and renewal
  • Add-ons sold in the Client Area (for example SSL or dedicated IPs)
  • Professional services when separately ordered

Features and limits are those shown on the product page and in your WHMCS service at the time of order.

4. Eligibility and account data

You must be legally able to contract. You must provide accurate registration and billing data and keep them current. False data may lead to suspension. We may screen orders for fraud.

5. Account security and 2FA

You are responsible for credentials and activity under your account. Enable two-factor authentication where available. Notify us promptly of unauthorised access.

6. Activation and fraud screening

Services activate after successful payment or as stated at checkout. Migration assistance, if offered, is best-effort and does not guarantee zero downtime or compatibility of third-party software.

7. Billing, taxes and auto-renewal

Fees are due as invoiced in the Client Area. Currencies and taxes follow WHMCS configuration and applicable law. Services renew automatically for the same cycle unless you cancel before renewal. You authorise charging the payment method on file for renewals. Confirmed payment methods currently offered include maib card payments, PayPal, and Blockonomics (Bitcoin and USDT), as shown at checkout.

8. Price changes

We may change renewal prices. Material increases will be notified in advance by email or Client Area notice where required. Continued use after the effective date constitutes acceptance for the next term.

9. Failed payments, suspension and chargebacks

Unpaid invoices may lead to suspension and later termination. A chargeback without first contacting support may be treated as a material breach. We may contest chargebacks and recover fees where permitted.

10. Cancellation, export and deletion

You may cancel from the Client Area or by ticket. After cancellation or non-renewal, access ends. You must export data before the service ends. Remaining copies, including platform backups, are deleted after a short operational recovery window described in the Backup Policy, except where law requires retention.

11. Your own copies

Platform backups, where offered, are a convenience. You must keep independent copies of important data. We are not liable for data loss except where mandatory law says otherwise.

12. Resources, fair use and unmetered

“Unmetered” or similar labels mean no fixed soft quota in the plan table, subject to fair use, the AUP, and technical limits needed to protect the platform. Abuse (crypto mining on shared nodes, bulk spam, sustained saturation) may be throttled or suspended.

13. Web hosting

Shared hosting is a multi-tenant environment. You must keep applications patched. Resource use must stay within the purchased plan and fair use.

14. VPS (managed vs unmanaged)

Unless a plan is expressly sold as managed, VPS is unmanaged: you have root responsibility for the OS, patches, firewall and application security. Managed elements, if any, are only those listed in the product description.

15. Reseller responsibility

If you resell, you are responsible for your end customers’ compliance with these Terms and the AUP. You must have appropriate contracts and privacy notices with them. We may act on abuse at reseller or end-customer level.

16. Domains

Domain services are subject to registrar and registry rules, including ICANN rules where they apply. See Domain Terms. Registrant data accuracy and email verification are your responsibility.

17. Crypto payments

Crypto payments (Bitcoin / USDT via Blockonomics, where offered) are settled at the rate and network fee applicable at payment time. Crypto payments are generally non-refundable in crypto once confirmed on-chain; any refund we approve is processed under the Refund Policy and may be issued in another method where possible.

18. AUP and abuse

The Acceptable Use Policy is incorporated by reference. We may suspend or terminate for AUP violations and may report illegal activity.

19. Availability

We target high availability and publish an operational 99.9% uptime target with monitoring. Unless a separate written SLA with service credits is agreed for your account, that target is not a contractual uptime guarantee and does not create automatic credits. See Service Level Commitment.

20. Support and limits

Support is provided via Client Area tickets and optional chat (including Amevia). Support covers platform access and documented product features. It does not include unlimited custom development or third-party plugin debugging beyond reasonable guidance. See the Support pages on this website.

21. DPA roles

For account, billing, security and contract administration data, we act as controller (operator). For personal data you host on our systems as part of your websites or apps, we act as processor (împuternicit) under the DPA where data protection law requires a processor relationship.

22. Intellectual property

WebFundament branding, site content and platform software remain our or our licensors’ property. You retain rights to your content and grant us a limited licence to host, back up and transmit it as needed to provide the service.

23. Warranties and liability

Services are provided with reasonable skill and care. To the fullest extent permitted by law, we exclude implied warranties and limit liability for indirect or consequential loss. Our aggregate liability for a claim is limited to fees paid for the affected service in the twelve (12) months before the claim, except where mandatory law prohibits limitation (including death or personal injury caused by negligence, or fraud).

24. Force majeure

Neither party is liable for delays or failures caused by events beyond reasonable control, including major network failures, war, natural disasters or lawful government action.

25. Mandatory consumer rights

Nothing in these Terms limits mandatory consumer rights that cannot be waived under the law of your habitual residence. Refunds for hosting and VPS first purchases, where offered, follow the Refund Policy (7-day window) without replacing statutory rights.

26. Governing law

These Terms are governed by the laws of the Republic of Moldova. Disputes are subject to the competent courts of mun. Chișinău, except where mandatory consumer protection laws of your country of residence give you the right to bring proceedings elsewhere.

27. Changes to these Terms

We may update these Terms. We will post the new version with an updated version number and effective date. Material changes will be notified by email or Client Area notice. Continued use after the effective date constitutes acceptance, subject to mandatory law.

28. Language

English is the contractual language. Translations may be provided for convenience. If translations conflict, English prevails, except where mandatory local law requires otherwise.

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