Support center
How can we help?
Find the right support channel, get practical guidance, and take the next step.
Choose the right support channel.
Start with the area that matches your request.
Technical support
Website, email, DNS and hosting issues.
Get technical helpBilling & account
Invoices, renewals and account questions.
Sign in to the Client Area. There is no billing department on the ticket form.
Get billing helpSales questions
Choose a service or discuss your requirements.
Talk to salesWebsite migration
Discuss moving your website to WebFundament.
Ask about migrationLive chat is the widget already on this page, in the bottom-right corner. Optional chat features follow your cookie choices.
A useful place to start.
Find guidance for common hosting tasks.
Help us resolve it faster.
Include a few details when you contact our team.
- Affected domain
- Error message
- When it started
- What you have tried
Keep passwords out of support messages.
Use Open a support ticket. The form asks for your name, email, a department, a subject and a message. You can send it without a Client Area account. Signing in first lets us match the request to the services on your account.
The departments on the form are Technical Department, Sales Department and Migration Support.
The Terms of Service describe support through Client Area tickets and optional chat. They do not publish a staff timetable or a response-time guarantee.
You can submit a ticket at any time. That is separate from when the team reads it and replies.
Yes. Ask Migration Support or contact us to discuss a move. A move is scoped with you first. It is not a free migration on every product, and it is not a promise of zero downtime. Keep your own copies before any move.
Include the affected domain, the error message, when it started, and what you have already tried. Do not include passwords or other secrets in a ticket or in chat.
Technical support covers platform access and documented product features, including website, email, DNS and hosting issues. It does not include unlimited custom development, or third-party plugin debugging beyond reasonable guidance. See the Terms of Service.
A phone line is not published as a support channel. Use a ticket, or the chat widget already on this page.
No ticket response time is published. The separate uptime figure is an operational target. It is not an automatic credit unless a written SLA says so. See the Service Level Commitment.
The task links on this page open the Client Area or a public tool. Published guides are in the knowledge base, and search on this page sends the query there. That library does not currently list separate articles for email setup, DNS, SSL, cPanel, billing or migration.
Your next step, in one place.
Manage your services, find a guide or contact our team.