These terms apply when you request project work via /solutions or a written quote. Hosting services remain under the Terms of Service.
1. Offer and Statement of Work
A quote or email confirmation plus these terms form the Statement of Work unless a signed SOW replaces them. Work starts when we accept the brief and, if required, receive the deposit.
2. Scope and deliverables
Deliverables are those listed in the quote. Anything not listed is out of scope.
3. Estimates versus guarantees
Timelines and hours are estimates unless the quote expressly guarantees a date. We do not guarantee “zero downtime” for deployments.
4. Milestones and payment
Invoices follow the quote. Unpaid milestones pause work.
5. Revisions
Unless the quote states otherwise, a reasonable round of revisions on the agreed deliverable is included. Extra rounds are billed.
6. Your obligations
You provide content, decisions and access on time. Delays on your side extend the timeline.
7. Temporary access and credentials
If you give us credentials, you must use temporary, least-privilege accounts and revoke them when the work ends. Do not send production passwords in chat.
8. Confidentiality
Each party must keep the other’s non-public project information confidential, except where disclosure is required by law or to subcontractors bound by equivalent duties.
9. Intellectual property
On full payment, you receive the rights to custom deliverables created for you, excluding our pre-existing tools, themes and know-how. We may reuse generic techniques.
10. Third-party licences
Plugins, themes and SaaS licences remain under their vendor terms. You are responsible for purchasing licences named in the quote.
11. Acceptance
Work is accepted when you confirm in writing or when you use it in production, or 7 days after delivery without a documented defect notice.
12. Workmanship
We will remedy defects in our custom workmanship reported within 30 days of acceptance, provided the environment has not been changed by third parties in a way that causes the defect. This is a limited workmanship warranty, not an uptime SLA.
13. Scope changes
Scope changes require a written change order and may affect price and timing.
14. Cancellation and refund
Either party may cancel for material breach. Work completed to date remains payable. Refunds of unused prepaid fees are handled case by case and do not replace statutory consumer rights.
15. Deployment, backup and rollback
You must keep a backup before we deploy. Rollback is best-effort and may not restore every change.
16. Project data
Project files we hold are kept as needed to finish the work and then deleted or returned on request, except invoices and legally required records.