Privacy Policy

This Privacy Policy explains how Dioartis Grup SRL ("Company", "we", "us", "our") collects, uses, stores, and protects personal data when you visit our website or use our services. We are committed to protecting your privacy and complying with applicable data protection laws, including the EU General Data Protection Regulation (GDPR).

1. Company details (Data Controller)

Legal entity: Dioartis Grup SRL
IDNO: 1011600003727
Registered address: str. Calea Orheiului 109/3, mun. Chișinău, Republic of Moldova
Email: support@webfundament.com

2. Scope of this policy

This Privacy Policy applies to:

Visitors of our websites
Clients using hosting, VPS, reseller, domain, or related services
Users of our Client Area, billing system, and support channels

3. Personal data we collect

Depending on how you interact with us, we may collect the following categories of data:

Identification data: name, company name, ID/VAT (where required)
Contact data: email address, phone number, postal address
Account data: username, encrypted passwords, client area activity
Billing data: invoices, payment status, transaction IDs (we do not store full card details)
Technical data: IP address, browser type, device information, access logs
Service data: domains, hosting usage, tickets, communications

4. How we collect data

When you place an order or create an account
When you contact support or open tickets
When you use our services or client area
Automatically via cookies and server logs

5. Legal basis for processing (GDPR)

We process personal data based on one or more of the following legal grounds:

Performance of a contract (providing services you ordered)
Legal obligations (billing, accounting, fraud prevention)
Legitimate interests (security, service improvement)
Your consent (cookies, optional communications)

6. How we use your data

To provide, operate, and maintain our services
To manage accounts, billing, and payments
To communicate regarding support, service updates, or legal notices
To prevent fraud, abuse, and security incidents
To comply with legal and regulatory requirements

7. Cookies & tracking technologies

We use cookies and similar technologies to ensure website functionality, security, and to improve user experience.

Essential cookies: required for login, sessions, and security
Functional cookies: remember preferences
Analytics cookies: help us understand website usage (where enabled)

You can manage or disable cookies through your browser settings. Disabling cookies may affect website functionality.

We do not sell personal data. We may share data only when necessary with:

Payment processors (to complete transactions)
Domain registrars and registries (ICANN-related services)
Infrastructure providers (servers, backups, security)
Legal or regulatory authorities when required by law

9. International data transfers

Some service providers may be located outside the European Economic Area (EEA). Where applicable, we ensure appropriate safeguards such as contractual clauses to protect personal data.

10. Data retention

Account and billing data is retained as required by law
Support tickets and communications are retained for operational purposes
Inactive accounts may be anonymized or deleted after retention periods expire

11. Data security

We implement appropriate technical and organizational measures to protect personal data, including access controls, encryption where applicable, monitoring, and secure infrastructure. However, no method of transmission over the internet is 100% secure.

12. Your rights (GDPR)

You have the following rights regarding your personal data:

Right to access your data
Right to rectification (correction)
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent at any time

To exercise your rights, contact us at support@webfundament.com.

13. Children's data

Our services are not intended for children under the age of 16. We do not knowingly collect personal data from minors.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

15. Contact

If you have questions about this Privacy Policy or how we handle personal data, please contact us at support@webfundament.com.